Harborview Medical Centre

Project Snapshot

Business Context

Harborview’s Emergency Department faced rising patient volumes, fragmented triage documentation, and delayed diagnostic handoffs.

Manual triage and limited real-time visibility caused long waiting times and inefficient shift transitions.

My Role & Responsibilities

• Mapped triage and diagnostic handoff bottlenecks
• Structured sprint-based improvement cycles
• Designed Kanban triage workflows
• Supported backlog prioritisation
• Built performance dashboard concepts
• Enabled adoption and feedback loops

Delivery Approach

Maintained Agile cadence while validating usability with clinical teams to ensure improvements supported real clinical flow.

Results & Impact

Skills Demonstrated